NNPC Retail has responded to a video showing customers allegedly being coerced into purchasing lubricants before buying Premium Motor Spirit (PMS), commonly known as petrol. The attendant in the video claimed the directive came from NNPC Retail Management.
In a statement issued by NNPC’s Chief Corporate Communications Officer, Olufemi Soneye, the company has launched an investigation into the incident. Soneye assured that appropriate disciplinary measures will be taken against those responsible.
“NNPC Retail wishes to state unequivocally that the allegation is entirely false and does not represent the Company’s Customer Service Charter,” the statement read. “At all NNPC Retail filling stations, customers are not obligated to purchase lubricants or engine oil or other products as a precursor to buying PMS (petrol).”
Managing Director of NNPC Retail Ltd, Huub Stokman, emphasized the company’s commitment to transparent and quality service. “We are dedicated to providing clear, transparent, and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities,” he stated.
