Keystone Bank Limited has been named ‘Retail Bank of the Year’ at the 2024 Africa Industrial and Development Conference and Awards. The prestigious award was presented during the Nigeria Middle East Investors Expo and Awards ceremony held at Transcorp Hilton, Abuja, over the weekend.
The Africa Industrial and Development Conference and Awards is an annual event dedicated to promoting industrial development, economic growth, and sustainable best practices across Africa.
Managing Director and CEO of Keystone Bank, Mr. Hassan Imam, expressed his gratitude for the recognition, stating that the award is a testament to the effectiveness of the bank’s transformation programs aimed at developing and delivering unique retail financial products to all customers.
“Keystone Bank has a robust retail banking strategy that enables us to review our products and processes to meet the needs and lifestyles of customers. We dedicate this award to our customers who rely on us for support in their businesses. Our focus remains on building lasting relationships and enhancing the banking experience,” Mr. Imam stated.
In 2023, KPMG rated Keystone Bank highly in the retail and SME segments in Nigeria. Keystone Bank improved from fourth position in 2022 to second in retail banking with 76.4 points in KPMG’s Nigeria Banking Industry Customer Experience Survey. The bank’s performance in SME banking also improved significantly, moving from fifteenth to third with 73.5 points.
Customers praised Keystone Bank’s digital platforms for their user-friendliness, reliability, and efficient payment services. The bank has invested heavily in technology, creating fully integrated service models to enhance customer experience through various channels.
Keystone Bank’s digital platforms, including the KeyMobile app, Internet Banking, and *7111# USSD solution, offer seamless, secure, and convenient banking services. The bank also supports SMEs with financial literacy training and business advisory services, helping thousands of entrepreneurs build sustainable businesses.
Keystone Bank remains committed to driving financial inclusion and supporting Nigeria’s economic recovery and growth through innovative and customer-centric solutions.
